Chargeback reason codes: how to win each type

Every Shopify Payments dispute carries a reason code, and each code has its own evidence checklist. Pick the reason you're fighting:

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How to win "fraudulent" chargebacks

Got a "fraudulent" chargeback on Shopify? What the bank reviewer checks for unauthorized-transaction disputes, the exact evidence list, and how to catch friendly fraud.

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How to win "not as described" chargebacks

Fighting a "product unacceptable" or "not as described" chargeback on Shopify? What the bank checks, the exact evidence to send, and why your product page from the purchase date decides it.

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How to win "product not received" chargebacks

A merchant's guide to winning "product not received" (INR / merchandise not received) chargebacks with proof of delivery, tracking, and reason-specific evidence.

Not sure where to start? Read chargeback reason codes explained for the full map, or the response template for how to structure your reply.

Fight this chargeback automatically

ChargebackWiz detects the dispute, assembles reason-specific evidence, and submits it before your deadline. You only pay when we win.

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